Responsible Gaming — Fortune888 We Care About Your Wellbeing

Responsible gambling means participating in online gambling activities — whether playing slots, Live Casino, baccarat, roulette, or placing Sports Betting on Malaysia Super League or EPL matches — in a way that is safe, controlled, and within limits you set for yourself.

This isn't about not playing at all. It's about making sure your entertainment stays just that — something you enjoy in your free time, not something that starts to take over your time, money, or headspace. Players who gamble responsibly typically share these traits:

• Setting clear time and money limits before you start playing, and sticking to them even when you're on a "winning streak"
• Play for enjoyment, not out of stress or to chase losses from previous sessions
• Viewing money spent on gambling as a cost of entertainment, the same way you would buying a movie ticket or dining out
• Not borrowing money to gamble and not using funds that should go towards essential needs such as rent, bills, or food
• Can stop playing at any time they choose without feeling compelled to continue
• Open to discussing their gambling activity with someone they trust

Fortune888 takes our responsibility seriously to ensure this platform remains purely a source of entertainment for Malaysian players — and we provide all the tools needed to help you stay in control.

Fortune888's approach to responsible gaming goes beyond meeting minimum requirements — it's part of how we operate and the values we stand by. Here are the core principles that shape Fortune888's responsible gaming policy:

• Players Come First: The long-term wellbeing of our players matters more than Fortune888's short-term revenue. We would rather a player take a break and return in a healthy state than continue playing until serious problems arise.
• Information Transparency: Fortune888 is committed to ensuring all players understand the true odds in every game. RTP (Return to Player) values are publicly displayed, and we never portray gambling as a reliable way to generate income.
• Easily Accessible Tools: All of Fortune888's self-control tools — from deposit limits to self-exclusion — are accessible directly from your account settings without any complicated process or waiting for approval. If you decide to take a break, we make sure the process is as straightforward as possible.
• No Pressure to Return: Fortune888 will not contact players who are under a self-exclusion period with promotional offers or any incentives to return before the exclusion period ends. We respect your decision.
• Staff Training: Fortune888's support team is trained to identify signs of problem gambling and knows how to approach such situations with care and empathy — not defensively or judgementally.

Problem gambling rarely happens overnight — it typically develops gradually over time. Recognising the early signs is the most important step in preventing a more serious situation. Here are the signs to watch for in yourself or someone you care about:

Financial Warning Signs:

• Spending more on gambling than you planned or can comfortably afford
• Borrowing money from family, friends, or using credit cards to fund gambling
• Hiding the true amount spent on gambling from those close to you
• Selling belongings or neglecting bills and other financial obligations due to gambling
• Using savings or money set aside for essential needs such as rent or medical expenses to fund gambling

Behavioural Signs:

• Feeling the need to increase bet amounts over time to experience the same level of excitement
• Unable to stop playing despite intending to, or feeling anxious when trying to stop
• Chasing losses — continuing to bet in the hope of recovering money already lost
• Lying to family members or friends about gambling activity
• Neglecting work, family, or social responsibilities because of gambling
• Playing longer than planned almost every session

Emotional Signs:

• Feeling anxious, stressed, or irritable when you're unable to play
• Using gambling as a way to escape from problems or negative feelings
• Feeling guilty or ashamed about gambling but continuing anyway
• Finding it hard to think about anything other than gambling

Fortune888 provides this brief self-assessment questionnaire to help you evaluate your relationship with gambling. Answer each question honestly — no one will see your answers but you.

If you answered "Yes" to 1–2 questions: These are early warning signs that deserve attention. Consider setting stricter limits using Fortune888's control tools.

If you answered "Yes" to 3–4 questions: This suggests a potentially developing problem. Fortune888 encourages you to activate self-control tools and consider taking a temporary break from playing.

If you answered "Yes" to 5 questions or more: This is a serious sign that gambling may have begun to negatively impact your life. Fortune888 strongly recommends that you activate self-exclusion immediately and seek professional support.

Fortune888 provides a range of self-control tools designed to help you maintain full control over your playing activity. All tools are available free of charge, directly from your Fortune888 account settings, with no approval wait time and no need to contact customer support.

Activating self-control tools at Fortune888 is designed to be as straightforward as possible — we don't want complicated procedures to stand in the way of you taking the right step at the right time. Here's a quick guide:

Fortune888 takes the issue of child protection very seriously. Our platform is strictly restricted to individuals aged 18 and above. We implement multiple layers of controls to prevent access by underage individuals:

• Mandatory age verification during the account registration process
• A KYC (Know Your Customer) process requiring verification of valid identity documents
• Ongoing monitoring of activity that may indicate use by underage individuals
• Immediate closure of any account found to belong to a user under the age of 18

If you share a device with a family member under the age of 18, Fortune888 encourages you to take additional steps such as:

• Always log out of your Fortune888 account when you are done playing
• Using a strong password that children in the household do not know
• Using parental control software on shared devices to block access to gambling sites
• Keeping your login credentials in a place that children cannot access